This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Customer information when You use the Service and tells You about Customer privacy rights and how the law protects You.
We use Customer Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the TermsFeed Privacy Policy Generator.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Customer Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Customer visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Customer mobile device unique ID, the IP address of Customer mobile device, Customer mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Customer browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. For example, we may log the channels, people, features, content and links you interact with, the types of files shared and what Third Party Services are used (if any).
As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
When you or Customer participates and/or generates the Service, we collect all supplied or relative information in view to produce and supply you and/or customer with results in the form of a Report. Reports are archived and are retrievable by Customer. Reports may also be used for research, statistical purposes in order to improve Service efficiency, update our App, as well as feedback in order to create and launch marketing campaigns.
We may collect information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
We may receive information from you, Customer Customer and other third-parties that helps us approximate Customer location. We may, for example, use a business address submitted by Customer employer, or an IP address received from Customer browser or device to determine approximate location in order to inline our Services with Customer current time-zone. We may also collect location information from devices in accordance with the consent process provided by Customer device.
We use cookies and similar technologies in our Websites and Services that help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services. You may also opt out of “third party cookies” by following the instructions provided in the Cookies Policy particulars before consenting to our use of Cookies when you visit our Websites and Services. If you have any questions about our Cookie Policy, you may contact us at hello@flexos.work.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about Customer usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Typically, Third Party Services are software that integrates with our Services, and Customer can permit its Authorized Users to enable and disable certain integrations, while other (e.g. invoicing, billing, payments’ integrations) are required for the operation of the Service therefore Customer or Authorized Users are required to use if they intend to use our Service. Once enabled, the provider of a Third Party Service may share certain information with us. Authorized Users should check the privacy settings and notices in these Third Party Services to understand what data may be disclosed to us. When a Third Party Service is enabled, we are authorized to connect and access Other Information made available to us in accordance with our agreement with the Third Party Provider. We do not, however, receive or store passwords or means of payment/ transaction details (for example credit-card numbers) for any of these Third Party Services when connecting them to the Services. Furthermore, for purposes of Due Diligence, Analytics, Client Support, Quality Control and Communication we may employ Third Party Services in view to acquire information and data, as well as Personal Data, in order to comply with our legal, contractual or client service and support obligations as well as improve our product. Such services may include (list non-exhaustive) Google Analytics, Zoho Invoicing, Clearbit services, Wirecard Payments, Intercom, etc. For a complete list of Third Party.
The Company may use Personal Data for the following purposes:
We may share Customer personal information in the following situations:
Owners, administrators, Authorized Users and other Customer representatives and personnel may be able to access, modify or restrict access to Other Information. This may include, for example, your employer using Service features to export activity logs and reports.
The Company will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Depending on the Services plan, Customer may be able to customize its retention settings and apply those customized settings.
The deletion of Customer Data and other use of the Services by Customer may result in the deletion and/or de-identification of certain associated Other Information. The Company may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping Customer Other Information after you have deactivated Customer account for the period of time needed for The Company to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, enforce our agreements, archiving, statistical or research purposes. Our Service, or We are legally obligated to retain this data for longer time periods.
Customer shall decide to delete the account by emailing hi@flexos.work.
If Customer terminate the Account, any association between the Account and information the Company store will no longer be accessible through the Account. However, any public activity on the Account prior to deletion will remain stored on the Company servers and will remain accessible to the public.
Customer information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Customer state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Customer jurisdiction.
Customer consent to this Privacy Policy followed by Customer submission of such information represents Customer agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Customer data is treated securely and in accordance with this Privacy Policy and no transfer of Customer Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Customer data and other personal information.
If the Company is involved in a merger, acquisition or asset sale, Customer Personal Data may be transferred. We will provide notice before Customer Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Customer Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Customer Personal Data in the good faith belief that such action is necessary to:
The security of Customer Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Customer Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Customer child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Customer information and Customer country requires consent from a parent, We may require Customer parent’s consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
By email: hi@flexos.work
By support form: https://www.flexos.work/contact