A Fishy Justification for Workplace Experience

Why focusing on our fish (and not the tank) matters more than ever.

The Aquarium Prophecy

NOTE: These are the exact aquatic visuals I made in 2017 (while at WeWork) to justify workplace experience in a novel way. The text before each image mirrors my talk track from back then. Links to relevant articles in The Workline are new.

This is the traditional office. It's a pretty simple place, very contained and not very exciting. The fish all look alike, it doesn't take much to make them happy, and they are easily replaced. It was fine, but we didn't really know any better.

A boring fish tank, representing a typical office.

But now we all need more interesting (e.g. ​technically-savvy​) fish who are harder to find, and harder to keep alive and happy.

They also don't like your fish tank. 🥱

A tropical fish, representing top talent.

There are also new and stronger predators, who are gobbling up all the cool fish. These predators never cared about your fish before, but now everybody is a tech company and therefore competes for that talent.

A shark, representing top employers like Google.

Another problem is that these new, sexy fish can swim anywhere, migrating as they please from reef to reef, and they cannot be locked in your fish tank.

A vast ocean, representing the ability to work from anywhere.

Cool fish also desire choice and autonomy, so they are happier when they can periodically break away from the pack and swim alone, maybe at home.

A school of fish with a few breaking away, representing their desire for flexibility.

So what do we do? We build beautiful, exotic tanks to attract the best fish. Making these environments is hard but—worse yet—they are ​often empty​!

Where did my fish go!?! 🤷‍♂️

A beautiful tank with corals, but no fish, representing an empty office.

And why do we need the fish to come to and stay in our tank? Because fish who hang out together make for more vibrant and valuable reefs.

A school of fish in a coral reef, representing collaboration.

And since the surf is getting rougher, and our reef is volatile, we need the fish we have to be generating new and innovative ideas all the time. 😎

A breaking wave, representing change and disruption.

As a result, we provide beautiful, vibrant, and highly-compelling environments so that the fish choose to stay despite the ability to leave at any time.

A beautiful lagoon, open to the ocean, representing a magnetic workplace.

If you do that successfully, others will envy and want to see your aquarium where—if done properly—the focus is on the FISH and not the TANK.

This means you have become the employer of choice for top fish. 🐠

A giant aquarium with awe-struck visitors, representing envious employers

And that is why memorable experiences are a key differentiator in the workplace of the future. And this kind of experience is now available more or less "off the shelf" in co-working sites and other third places.

So if you want fish in your tank, it has better be a good one.

<< FIN >> (Get it?) 😂

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🚨 Two Exciting Events in July 🚨

My first ​Workline Webinar​ is this coming Tuesday, July 8th. I will share best practices for identifying and mitigating resistance to change, specifically with AI implementations. Lots of Q&A

RE/FM End Users Only: I am hosting a one-of-a-kind, AI-powered ​social listening event​ (not a webinar!) on Thursday, July 17th, to amplify your wisdom and lived reality from delivering workplaces experiences.

Please check them both out and let me know if you have any questions.

The Fish Still Matter

Looking back at this 2017 perspective, the metaphor holds up remarkably well.

The "cool fish" are more mobile. Organizations must focus more on the fish than the tank. And companies with magnetic (not mandated) environments—the ones people actually want to be part of—are winning the war for talent.

I couldn't resist making *one* new image with ChatGPT. :)

Especially as AI and other technologies make distributed work even easier.

Even in the rough seas we're navigating at the moment.

The analogy works because it captures a fundamental truth: when people have choices about where and ​how to work​, experience becomes everything.

Quick gut check before the long weekend: When your top talent looks around, do they see a thriving ecosystem or just another fishbowl?

Before you log off: Take 30 seconds to think about whether you're competing on tank features or fish experience. The answer might surprise you.

Phil Kirschner
Phil Kirschner
Future of Work Strategist & Advisor

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