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Issue #
23

Real Estate vs Robot Friends

As AI simulates friendship, real spaces become the new luxury: where real people truly connect.

Real Estate vs Robot Friends
‘As AI accelerates the immersive pull of digital engagement, real estate may paradoxically rise in importance as a sanctuary for human connection, embodiment, and meaning.’

On the 29th of April episode of The Dwarkesh Podcast, Mark Zuckerberg spent more than two hours outlining Meta’s AI roadmap. Roughly half an hour in he pivoted from model‑talk to “AI friends, therapists & girlfriends”, arguing that large‑scale personal chatbots could relieve what he calls the “loneliness epidemic”. He cited Meta’s data that “the average American has fewer than three friends” and claimed many people “want about fifteen” relationships, suggesting AI companions can fill part of that gap.

Zuckerberg’s “Theory of Mind” AI

In an interview shortly afterwards, with Ben Thompson, Zuckerberg states that a "good personalised AI, much like understanding friends, would need a deep understanding or 'theory of mind' about your world, not just surface-level information”. He went on to discuss how Meta AI could serve a role akin to a therapist for some people, allowing them to talk through issues, role-play conversations, or figure out how to approach difficult situations.

From Loneliness Cure to Dystopian Danger

At some level one can see how the above could be made to make sense, and could have a place in our lives*. But this is ‘Facebook’, a company with a long history of being let’s just say rather casual about societal consequences when pitted against corporate profit. They have form. Indeed also last week it was reported in the Wall Street journal that Zuckerberg argued internally for ‘guardrails’ to be loosened on its AI chatbots - to make them more engaging. Which is why your children can have fun with ‘Submissive Schoolgirl’, or ‘very’ dirty chats about whatever aspects of sex they fancy.

Jonathan Haidt wrote about the impact of social media in his book ‘The Anxious Generation’ last year, pointing out how:

‘Among US college students, diagnoses of depression and anxiety more than doubled between 2010 and 2018. More worrying still, in the decade to 2020 the number of emergency room visits for self-harm rose by 188% among teenage girls in the US and 48% among boys. The suicide rate for younger adolescents also increased, by 167% among girls and 91% among boys.’

The 2010’s are as nothing to what might be coming over the next ten years. No previous technology comes even close to AI in its ability to be hyper addictive and get inside one’s mind. Remember the tragic story from last year, on character.ai (where you can pick your AI friends), when Sewell Setzer was so smitten by his chatbot ‘Dany’ who talked to him as if the ‘character’ Daenerys Targaryen from Game of Thrones - culminating in her saying he should kill himself to ‘join her’ …. and he did.

Designing Psychological Dependency — for Profit

Zuckerberg might truly believe he’s doing a service to humanity by developing our new virtual friends but, to me at least, deliberately designing AI to maximise engagement in this way is as short a cut to dystopia as I can imagine.

However, promoting psychological dependency might just be the greatest money making trick in history, and I expect Zuckerberg and Meta to push this hard. With billions of daily users across Facebook, WhatsApp and Instagram, and their known attitudes, it’s very hard to see them acting in anyone’s interest beyond their own.

You have been warned.

What Does This Have to Do With Real Estate?

Well, in a highly AI mediated world, I think deeply human-centric real estate is going to have to play a part in providing a counterweight to algorithmic colonisation of attention. In fact, paradoxically, an increasingly virtual world is going to make the right real estate, operated in the right way, more valuable than ever.

We are going to NEED real estate to provide the antidote to Zuckerberg’s alluring dystopia - Real estate has to be "Where Real People Meet”.

Where Real People Meet: The Real Estate Response

So we’ll NEED:

  • Spaces of disconnection: Places deliberately designed to reduce or prohibit digital distraction — e.g., device-free cafes, digital detox hotels, office sanctuaries.
  • Spaces of embodiment: Environments that stimulate the senses — from biophilic architecture and natural materials to multi-sensory design that counters the flatness of digital experience.
  • Spaces of community: Third places (cafés, libraries, maker-spaces) and “sticky” mixed-use environments that foster weak ties, local belonging, and intergenerational connection.
  • Ritual and meaning: Real estate that can enable communal rituals, celebrations, learning, and art that resist the commodification of attention.

And this is a great opportunity for us in real estate.

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The Strategic Opportunity

From an investment, design, and placemaking perspective, the real estate industry can lean into this shift by:

  • Prioritising human-centric design principles - Invest in acoustics, light, air quality, tactility, and layout to elevate the human experience.
  • Curating social programming - Combine physical space with cultural, artistic, and community activities to foster connection.
  • Championing ‘friction’ and serendipity - Build spaces that invite lingering, conversation, and interaction, rather than maximising efficiency.
  • Developing digital-physical hybrids wisely - Use technology to amplify human experience (e.g., smart buildings, data-driven wellness), but avoid over-digitising the environment.
  • Redefining value metrics - Go beyond NOI and yield to include metrics like social capital, community cohesion, and wellbeing.

Pushing the Frontier: Bold Ideas

And we could push it harder, if we wish (I can see new Brands emerging pushing this):

  • Rewilding real estate - Integrating nature deeply into urban space to counterbalance digital overstimulation.
  • Algorithm-free zones - Certifying and marketing spaces as “AI-free” or “algorithm-light,” becoming a badge of authenticity.
  • Human-as-a-Service - Instead of SaaS, thinking about embedding human services (hosts, facilitators, communal leaders) in buildings to activate social connection.
  • Architectural dissent - Using spatial design as an act of resistance — rejecting efficiency and surveillance in favour of playfulness, ambiguity, and freedom.

Human Is the New Luxury

I’ve long written about #HumanIsTheNewLuxury in an AI mediated world - well real estate is a component, and compliment, to this idea. Last year I wrote a long piece about ‘​Real Estate as Maven​’ which talked about how:

‘We have a need for environments that not only help us foster distinct ideas but also actively cultivate our human cognitive abilities. We need to evolve our environments, our education and our working practices to complement AI, not become slaves to it.’

Listening to Zuckerberg last week just strengthens my belief that the physical world is going to become more important, and more valuable, to us as individuals and together as societies, as the potential of AI gets corrupted into a plaything of control and manipulation.

This might seem counter to my incessant evangelising about AI, but it is not. I am a true believer that AI could enable an extraordinary era of abundance and capabilities, that would raise the standard of living for everybody. But I also believe that this will require the triumph of a certain mindset, which is not shared by many of those in control of AI as a technology, exemplified by Mark Zuckerberg.

The Takeaway

To be honest though, real estate stands to benefit either way. It’s widely understood that we need to build and operate more human-centric spaces and places - the onset of ‘virtual AI friends’ would only double down on this.

We might evolve beyond needing traditional offices for every type of work, but our fundamental human need for authentic connection, for shared physical space, will only grow more critical in an increasingly virtual world.

And the same will apply to where we live. We’ll need more community-focused developments, with shared amenities that encourage interaction. So called ‘third places’.

And our public spaces - designed for walkability, chance encounters, and civic engagement.

If Meta wants to manufacture twelve synthetic friends, the built environment can double down on being the thirteenth — the irreplaceable, corporeal friend that algorithms can’t mimic. That is a trillion‑dollar hashtag worth owning.

Over to you

Share your examples of spaces that successfully foster genuine human connection despite digital distractions. Tag them #WhereRealPeopleMeet on LinkedIn to build our collective understanding of what works.

* It is true that AI could well be used effectively and positively to provide help and companionship to us humans. The Japanese, an aged society, already embed such software into small domestic robots. And we will surely see more of this. The difference is the intent of the developers. Because this determines the guardrails built into these systems. How they behave, respond, act. What their core mission is. If these systems are entrusted to the same people who gave us the downsides of social media, and have slowly ‘enshitiffied’ it (see Cory Doctorow about this) then I do not predict a good outcome. The technology is essentially neutral - who programmes it is everything. What are their incentives? Show me those and I’ll show you the outcome. As Charlie Munger once said.