Published Date:
December 10, 2024

The New Age ‘Hybrid Teams’: Humans and AI Agents Working in Harmony

HubSpot CTO Dharmesh shared a transformative vision for integrating AI agents into today’s workforce. Copilot Vision Can Read Your Web-Browsing, OpenAI’s 12 days of Shipmas (o1, ChatGPT Pro, Sora), Amazon’s genAI model family and more.
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Microsoft Copilot

​Copilot Vision​, now in preview for select US Pro users, analyzes and interacts with website content in real-time via Edge browser.

But unlike Salesforce's AgentForce or Claude's Computer Use, it offers passive assistance like summarizing, translating, or highlighting content and doesn’t fill out forms, navigate, or make purchases.

ChatGPT

OpenAI’s o1 and o1-mini are now live (​Watch a user demo here​). You'll get limited credits to try these latest models unless you subscribe to the new ​$200/month Pro tier​, which also comes with an exclusive ‘o1 Pro Mode' with enhanced computing power. (​Read o1 Pro vs. Claude 3.5 user testing results here.​)

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HR teams spend up to 50% of their time answering repetitive employee questions.

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Hera Group’s Generative AI Transformation

Hera Group, a leading Italian utility provider, partnered with Bain & Company to integrate generative AI into its operations. With over 10,000 employees and a $5.8 billion market cap, Hera aimed to enhance performance across energy, water, and waste management services.

Together, they developed a three-phased roadmap prioritizing ~150 AI use cases. The first phase saw the successful launch of a contact center chatbot to improve customer and employee interactions.

Hera addressed challenges like data quality and governance early to ensure scalability. Bain’s expertise and technology ecosystem enabled Hera to build a flexible AI platform, aligning the organization with future advancements.

This initiative positions Hera as an industry leader, showcasing AI's transformative potential in utility services.

>> ​Read more here.

The New Age ‘Hybrid Teams’: Humans and AI Agents Working in Harmony

Dharmesh Shah, co-founder and CTO of HubSpot

In a recent My First Million podcast, Dharmesh Shah, co-founder and CTO of HubSpot, shared a transformative vision for integrating AI agents into today’s workforce.

Instead of confining agents to simple, single-step tasks, he envisions them taking on multi-step, goal-oriented work, ultimately operating as full-fledged digital colleagues.

By placing agents alongside human team members, companies can offload repetitive, lower-level duties to these digital helpers.

As a result, human employees can focus on higher-order responsibilities—managing processes, applying judgment, and nurturing creativity—while still overseeing and approving the agents’ output.

This hybrid model promises greater efficiency, more dynamic collaboration, and a new balance between human and their digital counterparts. It’s a glimpse into how work will evolve.

>> ​Watch the full story here.​

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Quick Hits

  • FlexOS surveyed AI platforms to reveal the Top 50 AI Marketing Tools worldwide. Visual design and content assistants top the ranking, significant demand is seen in Asia, and more insights for your adoption strategy. (​Read it here​)
  • Besides OpenAI's o1 and ChatGPT Pro subscription on Day 1 of "12 Days of Shipmas," Day 2 introduced advanced reinforcement fine-tuning tools for developers to enhance AI performance. Day 3 unveiled Sora, a long-awaited text-to-video model capable of creating animations, remixes, and videos from prompts. (​Watch them here​)
  • Amazon introduces six generative AI models in the 'Nova' family, supporting multiple languages and customizable for specific industries at lower prices. (Read ​Simon Willison’s review​ and try them on Amazon Bedrock ​here​)
  • Amazon is also building ​the world’s largest AI compute cluster​ for Anthropic using Trainium 2 chips.
  • Google just launched ​Veo​, an AI Video Model that can create high-quality 1080p videos in diverse cinematic styles from text or image prompts. (​Read more here​)
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From The Lead with AI Community

Every day, Lead with AI members discuss practical ways to benefit from AI in their work and organizations.

This week's highlights include:

  • I highly recommend​ this discussion​ of Salesforce CEO Marc Benioff sharing what agents (not just those in his Agentforce) can start doing in our organizations. Niel also raises a thought-provoking question about where technology champions emerge in organizations then: top-down, bottom-up, or perhaps a middle-ground strategy that balances both?
  • Phil wrote "​Change Change with AI Agent Change Agents​" to explain how AI agents can support organizational change management, making it more efficient and effective.
  • I shared Josh Bersin’s podcast ​outlining​ four levels of AI adoption, in which he explained how evolving roles, skill requirements, and compensation structures can empower human workers alongside systems.
  • I also shared ​research​ from Rebecca Hinds with other researchers at Standford University on bringing AI into your organizations. In short, you will need to 1) break down silos, 2) rethink your data systems and 3) rethink your org chart.
  • Niel shares a ​podcast​ featuring VC insights into vertical AI agents, comparing their potential to the early SaaS era. Despite truly significant challenges, 10x scalability ultimately awaits patient, strategically-minded founders.
  • Anthony and Hendrick shared ​Lovable​, an AI coding tool that can help you build any app with zero coding knowledge. Anthony notes its value for small, often-overlooked projects compared to programmer-focused tools like Cursor v0 and GitHub Copilot, sharing a compelling essay that explains this perspective ​here​.
  • Joe shared ​his demo​ of turning static documents into engaging educational podcasts using ​NotebookLM​ for podcasting, ​Audacity​ for audio editing, ​Hedra​ for AI avatars, ​CapCut​ for video merging, and ​Veed​ for subtitles.
  • Sherry shared another ​demo​ using Claude’s Computer Use for hands-free flight bookings.
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See you next week,

Daan van Rossum - Lead with AI

Daan van Rossum​

Host, Lead with AI

Microsoft Copilot

​Copilot Vision​, now in preview for select US Pro users, analyzes and interacts with website content in real-time via Edge browser.

But unlike Salesforce's AgentForce or Claude's Computer Use, it offers passive assistance like summarizing, translating, or highlighting content and doesn’t fill out forms, navigate, or make purchases.

ChatGPT

OpenAI’s o1 and o1-mini are now live (​Watch a user demo here​). You'll get limited credits to try these latest models unless you subscribe to the new ​$200/month Pro tier​, which also comes with an exclusive ‘o1 Pro Mode' with enhanced computing power. (​Read o1 Pro vs. Claude 3.5 user testing results here.​)