Build trust as a core element of an empathy-based culture, environment, and work relationships. When you open up and show confidence in people, they feel more comfortable to engage and contribute. They feel valued and collaborate, sharing their feedback and building on others’ ideas. 

This video lesson delivers key takeaways, reinforced with a quiz, plus practical exercises and a worksheet you can apply directly with your team.

Create empathetic work environments where employees thrive. When team members feel connected, included, and safe as part of a community, they can be at ease to speak up, take (qualified) risks, and feel supported.

The video lesson includes clear takeaways, a short quiz, exercises, and a worksheet to put learning into practice.

Support your employees’ natural human desire for autonomy, while boosting engagement and performance. Recognize what each person is capable of, how they handle stress, and how to mentor them individually.

Learn, test, and apply: This lesson offers key insights, a quiz to reinforce learning, and exercises to practice with your team.

Measure and monitor what matters. Track the outcomes that create value and move the business forward. Recognize employees’ efforts and assess them for what they have achieved, rather than their inputs, such as hours.

Quickly turn insights into action—this video lesson and quiz will lock in learning while exercises and a worksheet help you apply strategies with your team for real results.

Read people better, recognize their different work styles and strengths, and how they work with others. Notice the dynamics of group interactions—if someone is speaking too much, cutting another person off or undermining their idea, even without realizing it!

This short video lesson, complete with key takeaways, a quick quiz, and hands-on exercises accompanied by a worksheet, will help you effectively embed the learning.

Detect when something seems off with one of your team. You can then lean in, find out what might be going on, help them appropriately, or steer them towards the resources they need.

This video lesson will help you translate learning into impact: structured exercises ensure that you apply key lesson elements to improve trust, cohesion, and results.

It is vital to grasp clearly what your employees and co-workers are saying, as people often have quite a different sense or interpretation of the same words. The process of “finding out” demonstrates a desire to understand, which the other party is sure to appreciate, AND simultaneously reduces miscommunications that waste time and effort.

This lesson will move you from theory to practice with a short video, quiz, exercises, and a worksheet to equip you to drive better collaboration and performance.

Thoughtful, concentrated listening is a skill that can help decipher what people are saying, the meaning behind their words, and how what they are talking about might differ from what is being heard.

Translate this skill into impact with this video lesson, quiz, structured exercises (and a worksheet) to ensure you apply lesson elements that improve trust, cohesion, and get results.

When trying to gain clarity while interacting with team members, it is essential to avoid forming quick opinions based on guesses and assumptions about what they might be communicating. Judging a point of view or their feelings is based on what you are thinking and your reactions, not theirs.

This lesson will help you build the skill to withhold judgment through a short video reinforced with key takeaways, a quiz, and exercises to practice new approaches with your team using a guided worksheet.

Differences in background, education, previous experiences, and norms naturally influence and affect the ability to understand co-workers and team members clearly. This lesson focuses on the ability to see and hear others, as distinct from ourselves.

A short video and accompanying takeaways cover the essentials. You can then check your progress with a brief quiz, followed by practice exercises and a worksheet that help bring the lesson to life with your team.